FREQUENTLY ASKED QUESTIONS

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The BASIC ACCESS plan is our no-cost option for the Sub That Learning Library App. With this plan you can access our Sublimation for Beginners mini-series and 50+ of our most popular tutorials from other content libraries. Full access to other content libraries requires upgrading to one of our premium pricing plans.

We offer different paid pricing plans based on your specific learning desires. To see the latest plans and what is included, visit the web app subscription page. Once you have subscribed to any premium plan, you will not lose access to any content within that plan and you will automatically have access to new content added. Future courses relating to laser, embroidering, DTF, DTG and UV Printing will be part of the Premium Access content plan.

Members who took advantage of the All Access Lifetime subscription during the initial launch of the Sub That Learning Library App were part of a promotional plan. This plan was manually enabled on their app accounts but is not part of the regular pricing plans. Therefore, it will not display as a subscription within the mobile app (it will display on the web version). This DOES NOT impact content access in any way.

The Founder’s All Access Lifetime plan was a promotional launch plan available until June 2024. It included all access to the entire Sub That Learning Library app and all future content. This promotional plan is no longer available for purchase.

At this time, there is no monthly subscription plan for the Sub That Learning Library App. We discontinued this option in favor of one-time pricing plans based on various interests within the app. Check out the app subscription page to see the current pricing and what is included within the app.

Our app is available for download in the Google Play Store and Apple App Store as well as accessible via the Sub That Web App. Enjoy accessing it via any platform with your login credentials. You can stream tutorials to Roku, Apple TV and Google Chromecast devices.

No. Your Of Love & Shiplap credentials only work at the www.ofloveandshiplap.us website. You need to establish new credentials to log in to the Sub That Learning Library App.

If you have previously purchased the Advanced Illustration in Affinity Designer/Photo or Make & Grow masterclasses – access has already been granted for you in the Sub That Learning Library App. Use your email to login and select “forgot password”. For the original Affinity Designer and Affinity Photo Masterclasses, users can continue to access them at www.ofloveandshiplap.us under MY ACCOUNT — COURSES. The fully revamped and updated Affinity courses coming in Winter 2024-2025 are not available to users outside of the app subscription.

Please be sure that you are logged into your account and logged in under the correct email address for your subscription. The “Restore Purchases” function in the mobile app only works for purchases made in the Google/Apple app stores. If you signed up before the mobile app was available, the “Restore Purchases” function will not do anything for you.

If you are having an accessibility issue please contact us at hello@subthat.us for assistance.

The web based version of the app is updated immediately and requires nothing extra. For the Google and Apple mobile apps, if you open up the app store links and it gives you the option to UPDATE then your app is not the current version. You can see the version number on Google by clicking on “About This App”; on Apple the version number is available under “What’s New – Version History”. On your mobile device, to check your app version, visit your settings panel, locate the app and find the general information.

NO. This app and designed for learning and community only. There is no selling allowed in any form or fashion. While our app is designed to replace our Facebook group, it is also meant to be different and more beneficial for the users.